RETURNS & EXCHANGES
Europe
Customers within the European Union have the right to withdraw from their purchase within 14 days of receiving the item, in accordance with EU consumer protection law.
Returned items must be:
- unworn, unused, and in original condition
- returned with all original packaging, tags, and certificate of authenticity
The customer is responsible for return shipping costs unless the item is faulty or incorrect.
Rest Of The World
For customers outside the European Union, returns are accepted within 14 days of delivery.
Returned items must be in original, unused condition with all tags, packaging, and certificates included.
Return shipping costs and any customs duties are the responsibility of the customer.
I WANT TO EXCHANGE
Exchanges in EU
Exchanges within the EU are accepted within 14 days of delivery, subject to product availability.
The item must be returned in original condition, unworn and unused, with all tags and certificates included.
Customers are responsible for return shipping costs. Replacement shipping costs may apply.
Exchanges in Rest Of The World
Exchanges outside the EU are handled on a case-by-case basis and depend on product availability.
Customers are responsible for all shipping costs, customs duties, and taxes related to the exchange.
I WANT TO RETURN
Returns in EU
Under EU law, you may return your order within 14 days without providing a reason.
Once the returned item has been received and inspected, a refund will be issued to the original payment method.
Returns in Rest Of The World
Returns from outside the EU are accepted within 14 days of delivery.
Please note that original shipping fees, customs duties, and taxes are non-refundable.
RECEIVING A REFUND
Receiving a refund
Refunds are processed once the returned item has been received and approved.
Refunds will be issued to the original payment method within 14 days of receiving the returned product.
Processing times may vary depending on your bank or payment provider.
INCORRECT / FAULTY GOODS
Returning incorrect / faulty goods
If you receive an incorrect or faulty item, please contact us immediately.
In such cases:
- return shipping costs will be covered by us
- a full refund or replacement will be offered
Faulty items must be reported within a reasonable time after delivery.